TextSupport Terms of Service

Last updated: 2026-10-23

These are the rules for using TextSupport. Please read them.

TextSupport is a service of Agor AI. Agor AI is a business of Ariel Agor. Its legal business name is SANSPNASH. In these terms, "we", "us" and "our" mean TextSupport and Agor AI. "You" means the person who texts us, or the person who pays for someone else.

How you agree to these terms. Our first text links to these terms. If you keep texting us after that, you agree to them for any free help we give. Before you pay anything, the page where you add credit asks you to check a box saying you agree. Paid use is covered by that agreement.

Questions? Email support@textsupport.org.

1. The short version

TextSupport helps you fix tech problems by text message, one step at a time.
The replies are written by an AI. No person is on the line. To keep the service safe, a person may look at some saved conversations later (see section 4).
Once you have bought at least $10 of credit in total (paid and not refunded), your first problem is free, for up to 10 of your texts. Internet phone numbers (VoIP) and some other line types do not get a free problem.
Our scam emergency steps and crisis contacts are free for everyone (section 5).
Each other text uses credit equal to our cost, plus a share of our overhead, plus 13%. The overhead share covers our fixed costs and free scam and crisis help. It is 12% now. We work out our cost from the rates posted at textsupport.org/pricing. We estimate most texts use about 8 to 10 cents of credit.
You pay ahead with a card, starting on textsupport.org. When you add credit, you pay the credit amount plus a 3% service fee plus the card fee. The credit you pick is the credit you get. For example, $10 of credit costs $10.92.
Your credit does not expire. You can get unused credit back, minus any fee our card processor charges to send the refund (none today). The service fee and card fee are not refunded.
We never ask for passwords or codes. We never ask to get into your device. We never text you first.
The only web addresses we text are on textsupport.org (our terms, help and pay pages), plus official support or fraud-report sites from our checked list (like ReportFraud.ftc.gov or IC3.gov) when you need them. Payment links always start with textsupport.org/p/ and take you to Stripe, our card processor, to pay. We never use link shorteners.
Text STOP to stop. Text HELP for help.
You must be 13 or older and in the United States. If you are under 18, a parent or guardian must say it's OK.

2. Who can use TextSupport

You must be 13 or older.
If you are 13 to 17, a parent or guardian must agree to these terms for you. Only the cardholder, or someone with the cardholder's permission, may add credit. We give teens the same tech help, with the extra safety rules on our Staying Safe page.
You must have a US mobile number. We do not serve other countries yet.
You must use the service for yourself, or to help someone who has agreed to the help.
If you tell us you are under 13, we stop the service for your number, refund any unused paid credit to the card that paid, and delete your messages (see "Children" in our Privacy Policy).

3. SMS program terms

Program name: TextSupport.

What it does: TextSupport sells tech help by text to its own customers. You text us a question about a phone, computer, tablet, TV, printer, Wi-Fi or other tech. We text back steps to help you fix it. We only answer people who start the conversation.

Our number: 1-888-914-8398

How you join: You join by texting our number. We never text a number that has not texted us first. We never send marketing texts.

How often we text: Message frequency varies. We only text you in reply to your texts. Account notices, like a note that credit was added or that auto top-up is on, come in our reply to your next text (and by email), never on their own. If our system is slow, you may get a short "one moment" note before the answer. If we can't answer at all, you get a short note saying so instead of silence. No marketing.

Program fee: Once you have bought at least $10 of credit, your first problem is free (up to 10 of your texts; not for VoIP and some other line types). Otherwise each text exchange uses credit equal to our cost plus our overhead share (12% now), plus 13%. We estimate this is usually 8 to 10 cents a text. It is paid from prepaid credit you add starting on textsupport.org. When you add credit, you also pay a 3% service fee and the card fee. Nothing is added to your phone bill by us. See section 5.

Cost of messages: Msg & data rates may apply. Your phone company may charge you for texts, based on your plan. This is separate from the program fee.

Help: Text HELP (or AYUDA) to 1-888-914-8398 for help. You can also email support@textsupport.org.

Stop: Text STOP to 1-888-914-8398 to stop all messages. These words also stop all messages: STOP, CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL, OPTOUT, REVOKE, and in Spanish ALTO, PARAR, CANCELAR or BASTA. Asking us in plain words to stop (like "stop texting me") works too. You will get one text confirming you are opted out, and then no more. To come back, text START (or UNSTOP).

Stopping also turns off auto top-up. Any of the stop words above turns off auto top-up and removes your saved card. Your paid credit stays yours, and you can still get it back (section 8).

Other words you can text:

Text this	What it does	Charged?
BALANCE	Shows your credit.	Free
NEW	Starts a new problem.	Free
AUTO OFF	Turns off auto top-up only. Your texts keep working.	Free
REFUND	Asks for your unused paid credit back. We then tell you the amount. Nothing happens until you text YES REFUND.	Free
YES REFUND	Confirms REFUND. Your refund starts and auto top-up turns off.	Free
GIFT and a code	Adds credit from a gift or partner code.	Free
HUMAN	Tells you how to reach real company support.	Free
DELETE	Starts deleting your saved info. You must then text YES DELETE. DELETE does not stop texts. To stop texts, text STOP.	Free
YES DELETE	Confirms DELETE.	Free
GO	Says go ahead with a step we warned you about (a step that can erase something). We then send the step. A plain YES does not do this.	Charged like any text
NO	Backs out of a step. We then look for another way.	Charged like any text
DONE	Says you finished a step. We then send the next step.	Charged like any text

During your free first problem, GO, NO and DONE are free like all your other texts.

Spanish: You can text us in Spanish, and we reply in Spanish. The Spanish stop and help words above (ALTO, PARAR, CANCELAR, BASTA, AYUDA) work the same as the English ones, and so do these: SALDO (BALANCE), NUEVO (NEW), AUTO NO (AUTO OFF), REEMBOLSO and SI REEMBOLSO (REFUND and YES REFUND), REGALO and a code (GIFT), HUMANO (HUMAN), BORRAR and SI BORRAR (DELETE and YES DELETE), and SIGA (GO). A Spanish summary of these program terms is at the end of this page.

Carriers: Phone companies (carriers) are not liable for delayed or undelivered messages. Texts can be late or lost for reasons we do not control.

Age: You must be 13 or older to use this program. If you are under 18, a parent or guardian must agree for you.

Privacy: See our Privacy Policy at textsupport.org/privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services. (For example, our text provider, Twilio, needs your number to deliver our texts.)

4. You are talking to an AI

Every reply is written by an AI model made by Anthropic (Claude). Some fixed messages, like the welcome, HELP, STOP and safety messages, were written ahead of time by us.
No person is on the line. No person reads your texts as they come in.
To keep the service safe and working well, a person at TextSupport may read some saved conversations later, with passwords, codes, card numbers and Social Security numbers removed as far as our filter can. Our Privacy Policy explains this.
We tell you that you are talking to an AI in our first text, and again when a new session starts.
If you text HUMAN, we will tell you there is no person on this line. We will give you official support contacts for the company that made your device or runs your service.

5. How pricing works

What you pay

There are two parts to the price:

Each exchange uses credit. An exchange is your text (or a group of texts sent close together) and our reply. Each exchange uses credit equal to our cost for it, plus our overhead share (explained below), plus 13%.
Adding credit has a service fee and a card fee. When you add credit, you pay a 3% service fee and the card fee on top of the credit. See section 7.

So there are two charges that are our profit: a 3% service fee on the credit you buy, and a 13% markup on each text's cost (with the overhead share included).

What "our cost" means. We do not get a bill for each text as it happens. So we work out the cost of each exchange from the rates posted at textsupport.org/pricing. Those rates come from what Twilio, the phone carriers and Anthropic charge us. Our cost has three parts:

Your texts to us. What our phone provider (Twilio) and your carrier charge us to receive them. Photos cost more than plain texts.
Our replies. What Twilio and your carrier charge us to send them. A long reply is sent in parts, and each part costs a little.
The AI. What Anthropic charges us for the AI to check your texts for safety, read them and write the reply.

We add these up, add our overhead share, then multiply by 1.13. That is the credit the exchange uses (your "debit").

What the overhead share is. We have fixed monthly costs, like our phone number and website. Our scam and crisis help is free. The overhead share spreads those costs over paid texts. It is a percent of our cost for each exchange.

At launch it is 12%. So an exchange that costs us 7 cents is 7.84 cents with the overhead share, and uses about 8.9 cents of credit after the 13% (7 x 1.12 x 1.13 = 8.86).
We recalculate it every 3 months from our own records. textsupport.org/pricing shows the current percent and how we worked it out.
A change to it is a price change. We post it on textsupport.org at least 7 days before it starts (section 20). If you use auto top-up, we also email you 7 to 30 days before it starts, and auto top-up pauses until you confirm (section 9).

What we do not charge you for: replies we throw away and never send (for example, when you text again while we are writing, or when our safety check makes us rewrite a reply), and the one-time check of what kind of phone line you have.

An example

This is only an example. Real numbers change with your carrier, your message length and the AI work needed.

You send one plain text. Our reply is 2 parts.
Texting cost: about 3.5 cents.
AI cost: about 3 cents.
Our cost: about 6.5 cents. Plus the 12% overhead share: about 7.3 cents. Times 1.13: about 8.2 cents of credit (6.5 x 1.12 x 1.13 = 8.23).
Counting the 3% service fee and card fee you paid when you added $10 of credit, that text cost you about 9.0 cents in all ($10 of credit costs $10.92).

These are estimates. We estimate a plain text uses about 8 to 10 cents of credit, and a text with a photo more. We have not yet measured real costs over many users. Once we have, we will post the real numbers at textsupport.org/pricing.

Where the rates come from, and checking them

Our current rates are posted at textsupport.org/pricing. Each month we check what we charged against our real bills, and we post the results on that page.

If our rates were off by more than 2%, we fix them.
If we find that we charged you too much, we add the difference back to your credit (or refund it, if you have asked for a refund).
If we charged too little, we do not ask you to pay more.

What is always free

We never charge you for:

our welcome text;
BALANCE, NEW, AUTO OFF, REFUND, GIFT, HUMAN, DELETE, YES DELETE, HELP, STOP, START and the other stop words;
our scam emergency steps (at most once every 24 hours per number) and our crisis contacts (988 and 911), for everyone;
follow-up replies about a scam: up to 3 every 30 days, or up to 10 every 30 days once you have bought at least $10 of credit. After that they use credit like any other text. We never send a payment link inside a scam reply. If you have no credit and your free follow-ups are used up, you get a short free reminder of the safety steps instead (at most once every 24 hours), never silence;
texts that fail to send;
our own mistakes;
photos we cannot read;
reactions like a thumbs up or "Liked".

If we made a mistake, text us or email support@textsupport.org and tell us what went wrong. If we agree it was our mistake, we add the cost back to your credit.

Your first problem is free once you have bought $10 of credit

Who gets it: a phone number that has bought at least $10 of credit in total. That counts credit you or someone else paid for by card (top-ups, auto top-ups, family top-ups) and paid gift or partner codes, minus anything refunded. Free credit (like a promo, or credit we add to a number for free) does not count. Before your number reaches $10, each text uses credit, and if there is no credit we text you a payment link.
What is free: your first problem, for up to 10 of your texts to us. Our replies to those texts are free too.
When it ends: the free problem ends when you have sent 10 texts, when you text NEW, or after 24 hours with no texts from you. Whichever comes first. Free texts you did not use do not carry over.
After that, we tell you that paid texts are starting and what they cost. We do not charge you until there is credit on your number.
One free problem per phone number.
Internet phone numbers (VoIP) and some other line types do not get a free first problem. If you text from one, our first text tells you so.

6. We tell you the cost before we charge you

Before we ever charge you:

Our first text tells you the price: about 8 to 10 cents a text (our estimate), plus a 3% service fee and the card fee when you add credit.
The page where you add credit shows three lines before you pay: the credit you get, the 3% service fee, and the card fee.
You can text BALANCE any time to see your credit. It is free.
We do not charge you until there is credit on your number, which you or someone else added.
If someone else added credit for you (a family member, a gift code or a partner code), the first time we use it we send you a free note. It says credit was added, what each text costs, and that paid texts are starting. We send it as part of a reply to your text, never on its own.

7. Adding credit

You add credit starting on textsupport.org, with a card, Apple Pay or Google Pay. The payment page itself is run by Stripe, our card processor. We never see your full card number. We never ask for card details by text.
You pick how much credit to add: any amount from $5 to $100, in steps of $5.
You get the full amount you pick. Your total is that credit, plus a 3% service fee, plus the card fee. Nothing is taken out of your credit.
The 3% service fee is 3% of the credit you pick. It is our profit, paid up front.
The card fee is what our card processor, Stripe, charges on the payment: 2.9% of the total plus 30 cents, rounded to the cent. We add it to the total so that it does not come out of your credit.
Sales tax. California does not charge sales tax on this service, so sales tax is $0.00. We still show it as its own line. If a state ever requires us to collect sales tax, it will appear on that line, and we will tell you before it starts.
Examples:

Credit you get	3% service fee	Card fee	Sales tax	You pay
$5.00	$0.15	$0.46	$0.00	$5.61
$10.00	$0.30	$0.62	$0.00	$10.92
$25.00	$0.75	$1.08	$0.00	$26.83
$50.00	$1.50	$1.85	$0.00	$53.35
$100.00	$3.00	$3.39	$0.00	$106.39

The page shows these four lines (credit, service fee, card fee, sales tax) and the total before you pay, and your receipt shows the same four lines.
Pay links. When you are low on credit, our reply may include a pay link. A pay link is only ever sent as a reply to your own text. It always starts with textsupport.org/p/, and it takes you to Stripe, our card processor, where you pay. The card page may show the address checkout.stripe.com. It works once and expires after 72 hours. We never send pay links through a link shortener.
Other links. The only web addresses we text are on textsupport.org (our terms, help and pay pages), plus official support or fraud-report sites from our checked list (like ReportFraud.ftc.gov or IC3.gov) when you need them.
Credit does not expire. We keep the record of your credit for as long as you have a balance.
You can go a little below zero. If you run out in the middle of a step, we let your balance go as low as 25 cents below zero so you can finish that step. If you add credit later, that amount comes out of it. If you never add more credit, or you ask for a refund, we never collect it.
We never ask you to pay with gift cards, wire transfers, crypto or any other way. The only way to pay us is by a card payment that starts on textsupport.org and goes to Stripe.

8. Getting your unused credit back

You can get your unused paid credit back at any time. Just ask.
How to ask: text REFUND, or email support@textsupport.org and tell us your phone number.
If you email, we check it is really you before we act. We check that you wrote from the email used to pay, or we ask you to confirm by texting us from your phone. We will never ask you for a code.
Where the money goes: we refund to the card that paid, when we can. If that does not work (for example, the card is closed or too much time has passed), we refund you another way, like a check, after you tell us where to send it.
How long it takes: we start the refund within 10 business days. Your bank may then take another 5 to 10 business days to show it.
Confirming a refund (YES REFUND) also turns off auto top-up.
We refund the credit you have left, minus any fee our card processor (Stripe) charges us to send the refund. Today Stripe charges no such fee on standard card pricing. If it starts to, we take that fee out of the refund.
The 3% service fee and the card fee you paid when you added credit are not refunded. Neither was ever part of your credit.
Free credit (like your free first problem, a promo, or credit we add to a number for free) cannot be turned into cash or refunded. Gift code credit has its own rules (section 10).
If you text DELETE or STOP, your paid credit is still yours. You can still ask for it back.

9. Auto top-up

Auto top-up is optional. It is off unless you turn it on.

Who can turn it on: only the person who uses the number, on a pay link we texted to them. Auto top-up is not offered on textsupport.org/family or when buying gift codes. It is never turned on by text.

How it starts: On the pay page, you will see a box for auto top-up. The box is unchecked. Auto top-up starts only if you check it yourself.

What it does: When your credit drops below $2.00, we add the amount of credit you picked and charge the same card for it, priced the same way as any top-up (section 7): the credit, plus the 3% service fee, plus the card fee. For example, a $10 auto top-up adds $10 of credit and charges $10.92. This keeps going each time your credit gets low, until you turn it off.

What we tell you first: Before you check the box, the page shows, near the box and in plain view:

that auto top-up keeps going until you cancel;
the credit we will add each time, and the total we will charge for it (credit, service fee and card fee);
what makes a charge happen (your credit dropping below $2.00);
the most we can charge in one month ($100);
how to cancel.

Confirmation: After you turn it on, we send a confirmation to the email you gave at checkout. It repeats these terms and tells you how to cancel. We also send an email receipt each time we charge your card. We also tell you it is on in our reply to your next text.

Reminder: At least once a year, we remind you by email that auto top-up is on, and how to turn it off.

How to cancel:

text AUTO OFF to 1-888-914-8398;
turn it off on textsupport.org, using the link in your confirmation email;
text STOP (or any stop word in section 3), which also stops all texts; or
email support@textsupport.org.

Texting AUTO OFF, using the website or texting STOP turns it off right away. If you email, we turn it off as soon as we read it, within 2 business days. Either way, if we charge your card after the time you asked us to cancel, we refund that charge in full.

We confirm that auto top-up is off. Cancelling does not remove your credit. Unused paid credit can still be refunded (section 8).

Limits: Auto top-up will not add more than $100 of credit in one calendar month. The limit counts credit only: the 3% service fee and the card fee are on top and itemized on each receipt, so a $100 auto top-up adds $100 of credit and charges $106.39. If a charge fails, auto top-up turns off. We tell you by email and in our reply to your next text.

If we change auto top-up terms: If we change the price per text (including the overhead share), the service fee, the trigger amount, the top-up amount or the monthly limit, we email you at least 7 days (and no more than 30 days) before the change. Auto top-up then pauses. It only starts again if you confirm on textsupport.org that you want it under the new terms.

10. Paying for someone else, gift codes and partner codes

Paying for a family member or friend:

You can add credit for another phone number on textsupport.org/family.
The page shows what each text costs, and that the person's texts will use up the credit.
We do not text that number. The credit waits until that person texts us.
The site will never tell you whether a number already uses TextSupport.
Only add credit for someone who wants help from TextSupport.
Adding credit for someone else is priced like any top-up (section 7): the credit, plus the 3% service fee, plus the card fee.
Credit that has not been used yet can be refunded to you, the payer, at any time, to the card you paid with. The service fee and card fee are not refunded. There are three ways:
- use the refund link in your receipt email;
- email support@textsupport.org from the email address you paid with. We reply to that address only, with your receipt and its refund link. We do not reply to any other address;
- the person you paid for can text REFUND. That sends all of their unused paid credit back to the cards that paid for it, including the credit you bought, and we email you when your part goes back.
Auto top-up is not offered for someone else's number.

Gift codes:

You can buy gift codes on textsupport.org/family.
A gift code adds its full face value in credit. For example, a $10 gift code adds $10. It is priced like any top-up: the 3% service fee and the card fee are added on top at checkout (a $10 code costs $10.92), and the page shows them before you pay.
The person you give it to texts GIFT and the code to 1-888-914-8398. The credit is added to their number.
Gift code credit does not expire.
A gift code that has not been used can be refunded to the buyer, to the card that paid. The service fee and card fee are not refunded. Use the refund link in your receipt email, or email support@textsupport.org from the email address you paid with and we send your receipt and its refund link again, to that address only. A code that was refunded stops working.
Once used, the credit belongs to the phone number that used it. If that person texts REFUND, their unused gift credit goes back to the buyer's card, and we email the buyer. If their gift credit left is under $10, they can instead ask us for it in cash, as California law allows. We send it to them by a way they choose that we can use.
Keep your code safe. Anyone who has it can use it.

Partner codes:

Some groups (like libraries, senior centers or health plans) may give out codes that add credit.
Partner credit is paid for by the partner. It cannot be turned into cash for you.
A partner may have its own rules for its codes. We will show them where you get the code.

11. No guaranteed result

We try hard to help, but we cannot promise that we will fix your problem.
The AI can make mistakes. It can misread what you said or what is on your screen. It can give a step that does not fit your device.
If a step seems wrong, or something on your screen looks different from what we said, stop and text us what you see.
We do not give medical, legal or money advice.
For emergencies, call 911. For a mental health crisis, call or text 988.

12. You stay in control of your device

You do every step yourself. We cannot see, touch or control your device.
We never ask you to install remote-access apps or let anyone "connect to" your device.
We never ask for passwords, PINs, verification codes, card numbers or Social Security numbers. Please do not send them. Our filter looks for them. If we spot one, we remove it from what we keep and tell you. Our filter can miss some, and it cannot check photos. Our phone provider (Twilio) may hold your original text or photo for up to 48 hours before we delete it.
We never tell you to call a number unless it is in our checked list of official support numbers, or it is printed on your own card or statement, or it is 911 or 988.
You decide whether to do each step.

Steps that can erase things need your GO. Some steps can remove data or settings. Examples are a factory reset, deleting files or apps, uninstalling software, or resetting a router. Before any of these, we tell you what could be lost. We wait until you text GO (SIGA in Spanish). A plain YES is not enough: we ask again. If you text NO, we will not go ahead, and we will look for another way.

Back up anything important before big changes. We are not responsible for data you lose after you texted GO for a step we warned you about.

13. Things you may not do

You may not use TextSupport to:

get into a phone, computer or account that is not yours, without the owner's OK;
install or run spyware or stalkerware, or track or spy on another person;
get around passwords, locks or security on a device or account that is not yours;
plan, write or carry out a scam, or trick anyone out of money or information;
harass or threaten anyone;
break any law;
send spam, or use bots or scripts to text us;
try to make the AI break its rules, or attack or overload our systems;
resell our service without a written deal with us.

If you do, we may refuse to help, stop replying, or block your number. If we block you, we will still refund your unused paid credit, unless the law lets us keep it (for example, if the payment was fraud).

14. Safety help

If you tell us about a scam in progress, or if we think you are in danger, we may stop the normal steps and send you safety information instead. The scam emergency steps (at most once every 24 hours per number) and crisis contacts are free for everyone. Scam follow-up replies are free up to 3 every 30 days, or 10 every 30 days once you have bought at least $10 of credit (section 5). This help may include official contacts like your bank (using the number on your card), AARP, the FTC, 911 or 988.

15. Your information

Our Privacy Policy explains what we keep, for how long, and who helps us run the service (Twilio, Anthropic, Stripe and Cloudflare). Read it at textsupport.org/privacy.

Photos you send go to Anthropic so the AI can read them, and pass through Twilio. We do not store photos in our own systems. Twilio may hold a copy for up to 48 hours before we delete it.
No ad tracking. We do not put ad trackers on our website, and we do not share your phone number with ad companies.
DELETE. You can text DELETE to delete your device info and stored messages. DELETE also turns off auto top-up. Some records stay, as listed below.
Records we must keep. We keep these for 5 years, as the law requires, even if you text DELETE: payment records, your credit history, your consent records (including when you agreed to texts and to auto top-up, and when you stopped), and a record of which price and terms notices we sent you and when. We also keep copies of each version of our fixed messages and these terms. These records do not include the text of your conversations.

16. Our service can change or stop

We may change, pause or stop TextSupport, in whole or in part.
Sometimes the service may be slow or down. When the AI is not working, we may send a short note asking you to try again later. We do not charge for it.
If we shut TextSupport down for good, we will refund all unused paid credit, to the card that paid when we can, and another way when we cannot (section 8).

17. Limits on our responsibility

Please read this section carefully.

TextSupport is provided "as is" and "as available". To the fullest extent the law allows, we make no promises about it beyond what these terms say. This includes promises that it will fit your needs, be error free, or always be available.
To the fullest extent the law allows, we are not responsible for indirect losses. That includes lost data, lost profits, or damage to devices, that come from using TextSupport or following its steps.
To the fullest extent the law allows, the most we will owe you for any claim is the greater of (a) what you paid us in the 12 months before the claim, or (b) $25.
Some states do not allow some of these limits. If so, they apply only as far as your state allows.
Nothing in these terms limits any right you have that the law says cannot be limited.

18. If something goes wrong between us

First, please email support@textsupport.org. Most problems can be fixed fast that way.
California law governs these terms, without regard to conflict of law rules.
You or we may bring a claim in small claims court in California, if it qualifies.
Otherwise, claims must be brought in the state or federal courts in Los Angeles County, California. You and we agree to those courts.
There is no forced arbitration in these terms.

19. California users

Under California Civil Code section 1789.3, California users have the right to this notice:

The service is provided by Agor AI (legal business name: SANSPNASH), 14320 Ventura Blvd, Unit #1350, Sherman Oaks, CA 91423. Email: support@textsupport.org.
The charges for the service are described in sections 5 to 10 of these terms and at textsupport.org/pricing.
You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210.

20. Changes to these terms

We may update these terms. The date at the top shows when they last changed. We keep a copy of every version.
If we make a big change, such as to how pricing works, we will post it on textsupport.org at least 7 days before it starts. We will also tell you in a reply to your text before we charge you anything under the new terms.
If you use auto top-up, we also email you and pause auto top-up until you confirm, as section 9 says.
If you do not agree to a change, stop using TextSupport and ask for your unused credit back. You will not be charged under the new terms before we have told you about them.

21. Other things

If one part of these terms cannot be enforced, the rest still applies.
If we do not enforce a rule right away, we can still enforce it later.
These terms, our Privacy Policy and our pricing page are the whole deal between you and us about TextSupport.
You may not hand these terms to someone else. We may pass them on if TextSupport is moved to another business we control, or is sold. If that happens, your credit stays yours.

22. Contact

Email: support@textsupport.org (for help, privacy and refunds)

Text: HELP to 1-888-914-8398

Website: textsupport.org

Resumen en español (Spanish summary of the SMS program terms)

Este resumen es para ayudarle. Si hay una diferencia, las reglas en inglés de arriba son las que valen.

Qué es: TextSupport es un servicio de Agor AI. Le ayuda con problemas de tecnología por mensaje de texto, un paso a la vez. Las respuestas las escribe una IA (inteligencia artificial). No hay una persona en la línea.
Cómo empieza: Usted empieza al mandarnos un texto al 1-888-914-8398. Nunca le escribimos primero. Nunca mandamos publicidad.
Cuántos mensajes: La cantidad de mensajes varía. Solo le escribimos para contestar sus textos. Los avisos de su cuenta (por ejemplo, que se agregó crédito) llegan en nuestra respuesta a su próximo texto, y por email, nunca solos. Si no podemos contestar, le mandamos un aviso corto en vez de quedarnos callados.
Precio: Cuando su número haya comprado al menos $10 de crédito en total (pagado y no devuelto), su primer problema es gratis (hasta 10 de sus textos; no para números VoIP y algunos otros tipos de línea). Los demás intercambios usan crédito igual a nuestro costo, más nuestra parte de gastos generales (12% ahora), más 13%. Calculamos que suele ser de 8 a 10 centavos por texto. Los pasos de emergencia por estafas (como máximo una vez cada 24 horas) y los contactos de crisis son gratis para todos; las respuestas de seguimiento sobre una estafa son gratis hasta 3 cada 30 días, o 10 cada 30 días si ya compró $10 de crédito. Se paga con crédito que usted agrega con tarjeta, empezando en textsupport.org. Al agregar crédito, también paga un cargo de servicio de 3% y el cargo de la tarjeta; usted recibe todo el crédito que elige. El crédito no usado se puede devolver, menos cualquier cargo que el procesador de tarjetas nos cobre por enviar la devolución (hoy no hay ninguno); el cargo de servicio y el cargo de la tarjeta no se devuelven. Su compañía de teléfono puede cobrar por mensajes y datos.
Ayuda: Mande AYUDA o HELP al 1-888-914-8398, o escriba a support@textsupport.org.
Parar: Mande ALTO, PARAR, CANCELAR, BASTA o STOP al 1-888-914-8398 para dejar de recibir todos los mensajes. Esto también apaga la recarga automática. Para volver, mande START.
Recarga automática: Para apagar solo la recarga automática, mande AUTO NO (o AUTO OFF).
Pasos que pueden borrar algo: Antes de un paso que puede borrar datos, le avisamos y esperamos a que mande SIGA. Un simple SI no basta. Si manda NO, no seguimos.
Otras palabras: SALDO, NUEVO, REEMBOLSO (y luego SI REEMBOLSO), REGALO y un código, HUMANO, BORRAR (y luego SI BORRAR).
Devoluciones: Al mandar REEMBOLSO y luego SI REEMBOLSO, todo el crédito pagado sin usar vuelve a la tarjeta que lo pagó, también el crédito que otra persona le compró (con su número o con un código de regalo). A esa persona le avisamos por email. Quien compra crédito para otro número o códigos de regalo puede pedir la devolución del crédito sin usar con el enlace de su recibo por email, o escribiendo a support@textsupport.org desde el email con que pagó; le respondemos solo a ese email. El cargo de servicio y el cargo de la tarjeta no se devuelven.
Edad: Debe tener 13 años o más. De 13 a 17 años necesita el permiso de su madre, padre o tutor.
Privacidad: No compartiremos su información móvil con terceros ni afiliados para fines de mercadeo o promoción. Los datos y el consentimiento de suscripción a mensajes de texto no se compartirán con terceros, excepto los proveedores que entregan los mensajes. Vea textsupport.org/privacy.
Compañías de teléfono: Las compañías de teléfono no son responsables por mensajes que lleguen tarde o no lleguen.