TextSupport

Stuck with tech? Text us, any time.

Tell us what’s wrong in your own words. A patient AI helper texts you back, one plain step at a time.

Text your problem to our AI helper 1-888-914-TEXT That’s 1-888-914-8398 (T=8 · E=3 · X=9 · T=8) Text the AI helper now

On a computer? Send the text from your phone.

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

TextSupportAI helper
  1. You: My printer says offline and I need my boarding pass.
  2. TextSupport: TextSupport is an AI, not a human. About 8-10 cents/text…
  3. TextSupport: Let’s get it printing. Look at the Wi-Fi light on the printer. Is it steady, blinking or off?
  4. You: Blinking.
  5. TextSupport: It is trying to reach your Wi-Fi. Turn the printer off, wait 10 seconds, then turn it on again. Reply DONE, or tell me what you see.
  6. You: It printed! Thank you
Example conversation, first text shortened. Real replies depend on your device.

What’s going wrong?

Tap your problem to see the first step the AI helper would text you, right here, free. No signup.

Tap a problem to see its first step here.

Don’t see yours? Text us any problem with a phone, tablet, computer, TV, printer, Wi-Fi or email.

First step for: “My printer says offline.”

First step, from the TextSupport AI helper

Let’s wake the printer up. Press its power button to turn it off. Wait 30 seconds, then press it again to turn it back on, and wait until it goes quiet.

Then try printing again. Still says offline? Text us, and the AI helper takes the next step with you.

Text the AI helper: 1-888-914-8398

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Pick a different problem

First step for: “Wi-Fi keeps dropping.”

First step, from the TextSupport AI helper

Let’s restart your internet box. It is the box with small lights that the internet cable plugs into, often called a router. Unplug its power cord, wait one full minute, then plug it back in.

Give it about 5 minutes to come back. Still dropping? Text us, and we’ll take the next step together.

Text the AI helper: 1-888-914-8398

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Pick a different problem

First step for: “The text is too small.”

First step, from the TextSupport AI helper

You can make it bigger. Find the one you are using:

iPhone or iPad
Open Settings, tap Display & Brightness, then Text Size. Drag the slider to the right.
Android phone
Open Settings, tap Display, then Font size. On some phones it is called Font size and style.
A web page on a computer
Hold the Ctrl key and press the + key. On a Mac, hold the Command key instead.

Is that easier to read? If not, text us and tell us what you see.

Text the AI helper: 1-888-914-8398

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Pick a different problem

First step for: “I can’t get into my email.”

First step, from the TextSupport AI helper

Let’s get you back in the official way. Open your email’s own app, or type its website yourself, not a link from a text or email. On the sign-in page, tap Forgot password. It sends a code to your phone or backup email. Type that code only on that page.

Never read that code to anyone, and never send it to us. Stuck on a step? Text us what the screen says.

Text the AI helper: 1-888-914-8398

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Pick a different problem

First step for: “My phone is full.”

First step, from the TextSupport AI helper

Let’s see what is taking the room before deleting anything. Photos and videos are usually the biggest.

iPhone
Open Settings, tap General, then iPhone Storage. Wait for the list to fill in.
Android
Open Settings, then tap Storage. Can’t find it? Tap the search bar at the top of Settings and type Storage.

What is at the top of the list? Text us, and we’ll go from there, one step at a time.

Text the AI helper: 1-888-914-8398

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Pick a different problem

First step for: “Is this text a scam?”

First step, from the TextSupport AI helper

Good on you for checking first. Don’t tap any link in it, and don’t reply to it. Look for the usual tricks: it rushes you (“today”, “right now”), it asks you to pay, or it wants a password or a code. Any one of those is a strong sign of a scam.

You can text us what it says. Leave out any codes, passwords or card numbers.

Text the AI helper: 1-888-914-8398

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Pick a different problem

First step for: “My computer is so slow.”

First step, from the TextSupport AI helper

Let’s start with a real restart. Closing the lid is not enough. Save anything you are working on first.

Windows
Click Start, then the power symbol, then Restart.
Mac
Click the Apple menu in the top corner, then Restart.

Once it is back, is it any faster? If not, text us and we’ll take the next step together.

Text the AI helper: 1-888-914-8398

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Pick a different problem

How it works

No app, no account. Text from the phone you already have.

  1. Text us what’s wrong

    Plain words are perfect. Say what device it is if you know.

  2. Get one plain step back

    One thing to do, or one question about what you see. It never rushes you.

  3. Keep going until it works

    Reply when you’re ready. Tell it what you see, and it gives you the next step.

An AI, and it always says so

Replies are written by Claude, an AI from Anthropic. No person is on the line.

For ages 13 and up. Teens 13 to 17 need a parent's or guardian's OK.

We help with

Phones, tablets, computers, printers, Wi-Fi and internet, email, TVs, and scams.

  • HELP help and how to reach us
  • STOP stop all texts
  • BALANCE your credit
  • REFUND your unused credit back

What it costs

About 8–10¢ a text

No subscription. You pay only when you text us: about 8 to 10 cents a text (our estimate), from prepaid credit. When you add credit, you also pay a 3% service fee and the card fee. Once you have added $10 or more, your first problem is free.

Example: adding $10 of credit
Credit$10.00
Service fee (3%)$0.30
Card fee$0.62
Sales tax$0.00
You pay$10.92

How each text is priced

Our estimate. Each text uses credit at our cost, plus a 12% share for our fixed costs and free scam and crisis help, plus 13%. Add any amount from $5 to $100 with a card. You get the full amount as credit, and you pay a 3% service fee and the card fee on top: $10 of credit costs $10.92 ($10.00 credit + $0.30 service fee + $0.62 card fee + $0.00 sales tax). Credit never expires. Unused credit can be refunded; the service fee and card fee cannot. No subscription, no app, no account.

Your first problem

Once you have added $10 or more of credit, your first problem is free, for up to 10 texts. Internet phone numbers (VoIP) and some other line types do not get a free first problem.

Scam emergency and crisis help

Our scam emergency steps (once a day per number) and crisis contacts are free for everyone. Scam follow-up replies are free up to 3 every 30 days, or 10 once you have added $10 of credit. If you then want help fixing your device, the normal price per text applies.

See exactly how pricing works

Our 7 promises

Real tech help never asks for your secrets. If someone saying they are TextSupport breaks one of these, it is not us. Stop and do not reply.

  1. We never ask for passwords or codes

    We never ask for your password, PIN, the one-time security codes companies send you, card numbers or Social Security number. If you send one by mistake, our system tries to spot it and remove it before our AI reads it. It cannot catch every one, so please do not send them.

  2. We never ask you to install remote-access apps

    We never ask you to let anyone “connect to” your phone or computer.

  3. We never tell you to call a number we have not checked

    We only give numbers from our checked list of official company, government and nonprofit contacts. We may also tell you to call 911 or 988, or the number printed on your own card or bill.

  4. We only link to textsupport.org and official sites

    Links to textsupport.org are for adding credit or reading our terms. Payment links always start with textsupport.org and take you to Stripe, our card processor. Sometimes we name an official site, like ReportFraud.ftc.gov, so you can report a scam. We never send any other link.

  5. We never text you first

    Every text we send is a reply to a text you sent us. We never send ads or marketing texts.

  6. We never ask for gift cards, wire transfers or crypto

    You only pay us by card. Payment links always start with textsupport.org and take you to Stripe, our card processor.

  7. We always tell you we are an AI

    The first text in every conversation says so. Replies are written by Claude, an AI from Anthropic that we use. TextSupport is run by Agor AI, not by Anthropic. No person is on the line.

How to stay safe, and what to do if something already went wrong

I help someone else

Are you the one who gets the call when a parent’s phone acts up? TextSupport is for the times you can’t pick up.

  1. Save the number in their phone

    Open this card on their phone and tap Save, or send it to them. It holds the number and textsupport.org.

    Save the contact card (.vcf)

  2. Put a card on the fridge

    One page with the number, how it works, the prices and our 7 promises, to cut out and keep.

  3. They start it, with one text

    We never text anyone who hasn’t texted us first. Their first reply says it is an AI and what it costs. It never asks them for a password, a code or a way into their phone.

Want to see how it answers first? Try it yourself.

Try the AI helper: 1-888-914-8398

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Being scammed right now? It’s not your fault.

This happens to smart, careful people every day. Take a breath. Then do this, in order:

If someone is hurt or in danger, call 911.

  1. Stop and hang up. Do not keep talking. Do not pay anything.
  2. Disconnect from the internet. Turn off Wi-Fi, or unplug the internet cable. If someone has control of your computer, turn it off.
  3. Call your bank. Use the number on the back of your card, not a number someone gave you.
  4. Call the AARP Fraud Watch Helpline at 877-908-3360. Monday to Friday, 8am to 8pm Eastern. It is free, and you do not need to be an AARP member.
  5. Report it. Go to ReportFraud.ftc.gov and to IC3.gov (run by the FBI).

Then text us what you see. Our scam emergency steps are free for everyone, once every 24 hours per number.

Text the AI helper: 1-888-914-8398

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the steps, including freezing your credit

También en español.

Escríbanos su problema en español y le respondemos en español, un paso a la vez. Le responde una IA, y siempre se lo dice.

Envíe un mensaje de texto al 1-888-914-TEXT (1-888-914-8398). Marque: 1-888-914-8398 (T=8 · E=3 · X=9 · T=8).

Enviar texto a la IA de TextSupport: 1-888-914-8398

By texting us you agree to receive replies to your messages. Message frequency varies; we only reply to you. Msg & data rates may apply. Reply HELP for help, STOP to opt out. You must be 13 or older; under 18 needs a parent's OK. See our Terms and Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Cuando haya agregado $10 o más de crédito, su primer problema es gratis (hasta 10 de sus textos). Los números de teléfono por internet (VoIP) y algunos otros tipos de línea no reciben el primer problema gratis. Cada texto cuesta unos 8 a 10 centavos (nuestro cálculo), de crédito prepagado. Al agregar crédito, también paga un cargo de servicio de 3% y el cargo de la tarjeta. Los pasos de emergencia por estafas son gratis para todos, una vez cada 24 horas por número.

Para personas de 13 años o más; los menores de 18 necesitan el permiso de su padre, madre o tutor. Nunca le escribimos primero.

  • AYUDA para ayuda
  • PARAR para salir

Nuestros términos y la política de privacidad están en inglés: Terms, Privacy Policy.